Privacy Policy: DENT DEVILS LIMITED

Effective Date: August 2026

Dent Devils (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of our customers, in accordance with the Privacy Act 2020 (NZ). This Privacy Statement explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

We may collect the following types of customer information:

Contact details: name, email address, phone number, mailing address
Account information: We DO NOT collect usernames, passwords or purchase history.
Payment information: billing details (via Xero / secure internet banking)
Usage data: how you interact with our website, app, or services (e.g., via cookies or analytics tools)

2. How We Use Your Information

We use customer information to:

Provide, operate, and improve our services. Our technicians need to be able to contact you to provide a requested quote.
Process transactions and send order confirmations
Respond to customer inquiries and provide support
Send updates, promotions, or service notices (you may opt out at any time)
Comply with legal obligations and protect against fraud

3. How We Share Your Information

We do not sell your personal information. We may share it with:

Service providers who help us operate (e.g., Dent Devils technicians, payment processors, hosting, email services). In periods of high service delivery, such as a large-scale hail event, we may use Dent Devils approved third-party contractors to assist us.
Professional Advisors in order to comply with IRD record keeping and tax obligations
Legal authorities, if required by law or to protect our rights
Business transfers, in the event of a merger, acquisition, or sale of assets.

4. Data Security

We use reasonable administrative, technical, and physical safeguards to protect customer information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

In the event of a privacy breach that causes, or is likely to cause, serious harm, we will notify affected individuals and the Office of the Privacy Commissioner as required under the Privacy Act 2020.

5. Your Rights and Choices

Under the Privacy Act 2020, you have the right to:

Access the personal information we hold about you
Request correction of any information you believe is inaccurate
Opt out of marketing communications at any time

To exercise these rights, contact us at info@dentdevils.co.nz. We will respond within the timeframes required by the Privacy Act (generally 20 working days).

If you have a concern about how we’ve handled your personal information that we haven’t resolved, you may contact the Office of the Privacy Commissioner at www.privacy.org.nz or 0800 803 909.